Req. # 11539
Title: Customer Service Associate
Location: Pawnee, IL
This position may be located in either Peoria, IL OR Pawnee, IL contact centers.
Ameren is focused on attracting and retaining key talent by providing a competitive pay and benefits package that includes an opportunity for an annual incentive award and participation in a retirement savings plan. In addition, newly hired employees receive at least 15 days paid vacation per year and may be eligible for more paid time off based on prior work experience. Ameren also provides a program to help you pay for approved college courses, up to and including a Master’s level degree.
Must be able to use good business judgment when handling non-standard situations as defined in training materials.
Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.
Will influence others with positive attitude with a focus on teamwork and cooperation.
Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments.
The Contact Center operates 24/7/365 with a wide range of work shifts.
This position includes performance of DOT-covered saftey sensitive functions.
As a condition of acceptance on this job, candidates who are otherwise qualified will be required to take and be recommended on medical testing/drug screening and the Edison Electric Institute Customer Service Representative (CSR) aptitude tests.
High School diploma or equivalent required, Bachelor's or Associate's degree preferred.
Excellent math and computer skills required.
Customer service experience in banking, telephone, collections or other related area preferred.
At Ameren, we take diversity seriously. We believe that the full utilization of all human resource potential is critical to achieving the highest competitive advantage and to best serving our customers, suppliers and the community at large.
Ameren is an Equal Opportunity Employer, M/F/D/V.