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- Marva Collins
Company: Lutheran Senior Services, Glen Carbon, IL
Job Title: Concierge
Date Posted: 12/19/2012
Industry: Clerical

Demonstrates the philosophy of the sponsoring Lutheran congregations, through upholding the LSS mission of “Older Adults Living Life to the Fullest”,
core values and code of conduct.
Serves as first point of contact for visitors and callers, greeting, assisting and directing callers, visitors, residents and other customers.

Essential Functions:
Answers phones directing callers, providing basic information, giving directions and taking and conveying messages.
Accepts various paperwork and deliveries and performs basic clerical tasks such as filing, typing, processing mail and processing work orders.
Follows all safety procedures and protocol as dictated by LSS policy, federal and state regulations and standard practice and reports all hazardous conditions,
defective equipment and accidents or incidents to the supervisor immediately.

Knowledge, Skills, Ability:
Education: High School diploma or GED required.
Certification/Licensure: No Certification or Licensure required.
Language Skills: Ability to read, analyze and interpret general and professional documents. Ability to write routine reports and correspondence.
Ability to effectively present information in one on one and small group situations.
Computer Operations: Basic computer skills, retrieving data and data entry and word processing.

Other Required Characteristics:
Must have patience and be willing and able to handle emotionally upset residents and family members.

Supervision: General supervision: routine duties are performed with minimal supervision; standard practices and procedures allow employee to work
independently; occasional check of work while in progress; work is reviewed upon completion.
Reports to: Business Office Manager or other department manager.
Supervises: No supervisory responsibilities. 
Area of Interest:  Administration
Req #:  12-3527  
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