Fifth Third Bank, Mt. Vernon, IL
CSR Teller Part Time
Employment Type: Regular
Full or Part Time: Part-time
FLSA Status: Non-Exempt
Posted Date: 10/13/2012
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries,
and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business
partner for products and services uncovered during business interactions and/or conversations.
ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently
providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership,
be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility
to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism,
directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.
E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge
and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed
working knowledge of the complete line of products and services offered, taking responsibility to keep up to date
and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be
capable of effectively referring customers to business partners for the selling and cross-selling bank products
and services to customers, so that personal and Bank goals are consistently met and/or exceeded.
SUPERVISORY RESPONSIBILITIES: N/A
n++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling,
which requires ability to perform advanced math functions. Work involves contact with the public,
necessitating the ability to present a professional image. Must have the ability to interact comfortably
and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the
ability to properly read and write well enough to communicate in both oral and written form.
Position requires knowledge of retail policies and procedures in order to perform the essential duties.
Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy
and tact in problem resolution. Must be able to work in a team environment with the ability to interact well,
and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.