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- Marva Collins
Company: Agile Defense, Scott Air Force Base, IL
Job Title: Entry Level Help Desk Specialist
Date Posted: 09/20/2012
Industry: Information Technology

Agile Defense is growing and hiring!  
Agile Defense provides Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense.
We have an opportunity for an Entry Level HelpDesk Specialist at Scott Air Force Base (Scott AFB), IL (metro-St. Louis, MO area).  This is a full time, W-2 employment opportunity.
GENERAL SUMMARY OF POSITION/PROJECT: Responsible for providing Tier One level Help Desk Support and Tier Two level PC Maintenance Support for the US Army’s Surface Deployment and Distribution Command (SDDC).  Quickly and accurately address customers IT related issues, questions, and/or concerns.  Generate Trouble Tickets for tracking problem resolution.
DUTIES:Provide outstanding customer service to all levels of Military, Government Civilians and Contractors.  Answering telephone calls in a prompt and professional manner, helping walk-in’s, and responding to email requests for support.  Logging trouble tickets and helping to resolve customer technical issues for PC’s, networks, passwords, Office Information Systems and other SDDC support systems.
Education and Certifications: 
Candidate must be a High School Graduate
Must have a DoD 8570 IAT-2 level certificate (such as CompTia Security+)
Technical School, Community College or College level technical degree is a strong plus
Background Needed and Years of Experience: 1-2 years of IT support related experience or educational equivalent
Required Technical Skills:
Strong Technical Communication and Troubleshooting Skills.
PC Hardware Repair/Upgrade. 
Microsoft Operating Systems (XP, Vista, 7). 
MS Office Suite (Outlook, Excel, Word, etc). 
Network Troubleshooting Skills (LAN, WAN, VPN). 
Active Directory.
Preferred Technical Skills:
Siebel Trouble Ticketing System Experience a plus.
Non-Technical Skills:
Possess a strong understanding of outstanding customer service
Understanding of, or previous military service a plus
Ability to work in a Dynamic Military/DoD Environment
Standard government office environment
At Agile Defense, we know that our employees are our most important asset.  We believe in our responsibility to our fellow employees, customers, company, and to our country.  We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.

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