KC Logo Success Center
"Success doesn't come to you…you go to it."
- Marva Collins
Company: Blockbuster, O'Fallon, IL
Job Title: Shift Leader
Date Posted: 09/12/2012
Industry: Retail

Our focus is giving customers the entertainment they want, how they want it. We still offer movies and games in stores,
but also give the choice to rent by mail or order and instantly watch movies right from a computer, mobile phone, Blu-ray player,
or HDTV. We are now financially positioned for growth in all business areas. It's an exciting time to join the team!
Job Duties and Responsibilities:
As the Manager on Duty, responsible for supervising and coaching Customer Service Representatives to create a positive customer
experience while achieving sales results. Job Duties and Responsibilities: Directs employees in the creation of a positive customer
experience that includes a proactive interaction and immediate resolution of customer issues as needed. Has the responsibility for
meeting sales goals for their shift set by the store manager. Responsible for assigning individual shift goals to employees and
following up with each of them to ensure delivery of goals. Coaches and develops CSR's on their shift per standard and as needed.
Ensures that proper inventory, cash controls, and loss prevention procedures are in place and followed. Processes administrative
tasks as needed including reviewing and taking action on daily reports. Ensures store appearance and merchandising is in compliance
with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.
Perform other duties as assigned.
Skills - Experience and Requirements:
High School Diploma or equivalent. At least 1 year prior retail sales/customer service experience. Preferred knowledge of Microsoft Office Products.
Excellent customer service and sales skills. General knowledge of movies and games. Flexibility to work shifts as needed – weekends and holidays included.
Strong written and verbal communication skills. Ability to perform all job duties and to lift up to 35 pounds from floor to waist.
Must be Bilingual (English/Spanish).

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