This occupation is expected to be among those with the largest number of new jobs. Opportunities should be
best for applicants with extensive knowledge of software applications. Word processing, writing, and
communication skills are essential for all secretaries and administrative assistants. Employers increasingly
require extensive knowledge of software applications, such as desktop publishing, project management,
spreadsheet, and database management. Secretaries and administrative assistants are employed in
organizations of every type. They work in schools, hospitals, corporate settings, government agencies, or
legal or medical offices. Employment of secretaries and administrative assistants is expected to increase
about 9 percent according to the Department of Labor. Salaries vary widely according to industry and skills
the worker possesses. Secretaries and administrative assistants should be proficient in typing and good at
spelling, punctuation, grammar, and oral communication. Employers also look for good customer service and
interpersonal skills because secretaries and administrative assistants must be tactful in their dealings
with people. Discretion, good judgment, organizational or management ability, initiative, and the ability to
work independently are especially important for higher-level administrative positions. Changes in the office
environment have increased the demand for secretaries and administrative assistants who are adaptable and
versatile.